Privacy Policy

1. Introduction

MakoStars LLC ("MakoStars", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit makostars.com or use our services.

This policy complies with Japan's Act on the Protection of Personal Information (APPI / 個人情報保護法), as well as applicable provisions of the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where relevant.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number
• Order information: Shipping address, purchase history, payment details (processed securely by third-party payment providers)
• Consultation data: Information provided when booking a consultation via Calendly
• Form submissions: Messages and enquiries submitted via our HubSpot contact form
• Usage data: Pages visited, time spent on site, browser type, IP address (collected via Google Analytics)
• Communication data: Emails, LINE messages, and WhatsApp messages sent to us

3. Purpose of Use

In accordance with APPI Article 15, we use your personal information for the following purposes:

• Processing and fulfilling orders for books and educational materials
• Responding to enquiries and contact form submissions
• Scheduling and managing tutoring consultations and lessons
• Sending order confirmations, shipping updates, and service notifications
• Improving our website and services through analytics
• Sending educational newsletters and promotional content (with your consent)
• Complying with legal obligations

4. Third-Party Services

We use the following third-party services which may process your personal data:

• Google Analytics: Website traffic analysis (anonymized IP addresses)
• HubSpot: CRM and contact form management
• Calendly: Consultation scheduling
• Japan Post / Yamato Transport: Order fulfillment and shipping
• LINE / WhatsApp: Direct messaging (subject to their respective privacy policies)

We do not sell your personal information to third parties.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in compliance with Japanese accounting regulations. You may request deletion of your data at any time (see Section 7).

6. Cookies

We use cookies and similar tracking technologies to improve your browsing experience. Please see our Cookie Policy for full details.

7. Your Rights

Under APPI and applicable laws, you have the right to:

• Request disclosure of your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@makostars.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact

For privacy-related enquiries, please contact:
MakoStars LLC
Setagaya-ku, Tokyo, Japan
Email: info@makostars.com